General Terms and Conditions

Attendee Cancellation Policy

For special terms and conditions and information updates related to the COVID-19 pandemic, please click here

The Organization does not provide refunds for cancellations made more than 7 days after your registration is received, therefore the invoiced fee remains payable in full.

Registration Process

Registration for events will take place following the completion of the Participation Form available on the conference website (

Attendees can buy a ticket for each of the conferences (listed on the page directly from the Short Stay Week website (on the page apart from tickets for the Scale Rentals Show. To participate in the latter, attendees must send a request (visiting the page that will be assessed individually to ensure that applicants fulfil the minimum requirements needed to participate: being a property manager who professionally manages a minimum of 25 units.

Additional info regarding the Scale Rental Show can be found by visiting the page

The ticket is nominal and transferable, with the conditions indicated in the following points.

Each participant can purchase a maximum of one ticket, and a maximum of 5 participants from the same company are allowed (including companies of the same group). This rule applies even in case the ticket is transferred to a third party.

Tickets are available for purchase from January 1st, 2023 until May 19th, 2023.

More tickets purchased individually are not entitled to a discount.

Tickets transfer 

If you are unable to attend the conference, a replacement delegate may be sent to your place at no extra charge. Notification must be sent to the Organization and received prior to the event commencing. 

To this end, the attendee needs to contact the Organization by writing to to communicate the name of the person to whom would like to transfer the ticket.

If the ticket holder is not interested in transferring the ticket to a third person, the Organization offers the chance to keep that ticket for the following shows scheduled in 2023. This option is not available for invitation tickets or free tickets.

Sharing of Tickets

Shared registrations are not allowed. Each registration allows the admittance of one person only.


For individual and group attendee bookings, payment is required either at the time of booking. No admittance will be granted where payment has not been received in full, unless a prior arrangement has been made in writing with the Organization. 

For all other commercial sponsorships/partnerships, please refer to your agreement/contract for payment terms.

Change of Program Content, Format, and/or Event Timing

The Organization will endeavour to ensure that conference programs are correct at the time of the event. Unfortunately, we may need to alter the program prior to or during the event and reserve the right to do so without notice. We also reserve the right to change the format of the event or postpone the event (where no refund will be issued) or cancel the event.

The Organization is not responsible for any loss or damage as a result of a substitution, alteration, format change, postponement, or cancellation of an event.

Attendee Disclaimer

Any estimates or representations made by the Organization as to the number or make-up of event participants are based on market research and experience and are estimates only and not a guarantee or warranty as to the number, actual identity, purchasing power, or level of responsibility of attendees at one of the Conferences going on during the Shirt Stay Week.

Commercial Sponsors/Partners

Please refer to your sponsorship/partnership agreement/contract for additional terms and conditions (including payment terms).  

Privacy Act Note

By registering to attend one of the conferences and fringe events part of the Short Stay Week, you hereby agree to receive occasional email communication from a small selection of event partners.